Third of UK companies say high quality of service worsened throughout pandemic 

As organisations return to the office, many want to break dangerous habits which were fashioned throughout the Covid-19 pandemic, new analysis from has revealed. 

The AI-powered company studying platform commissioned an unbiased survey amongst 4,000 UK adults, of which 666 are decision-makers inside UK companies. Over two fifths stated their firm grew to become a much less interesting place to work when in-person interactions stopped throughout the pandemic.  

Over a 3rd of enterprise leaders stated their firm has invested in digital communication instruments to deal with enquiries throughout the pandemic. Nonetheless, 39% said that this has resulted in poorer buyer help.  

Extra typically, 35% stated the standard of their services or products has worsened because of relying extra closely on know-how throughout the pandemic.  

Soffos.ai’s analysis reveals that the sudden shift to digital communication has hindered many companies, with 38% of decision-makers believing that their organisation now utilises “too many” completely different channels for inside communications, which is interrupting productiveness. The identical quantity agree {that a} reliance on insufficient tech has hampered their means to coach workers. 

Nearly half of enterprise leaders said that their staff have expressed a want to return to in-person conferences or workplace working. That stated, 43% imagine the pandemic has completely severed conventional types of communication inside their organisation, with digital-first communication now the default.  

Within the hunt for higher know-how options, one in three companies will spend money on AI over the following 12 months to supply a extra personalised expertise to each staff and clients. 

Nikolas Kairinos, CEO and founding father of Soffos.ai, stated: “The pandemic has thrown many challenges at companies, not least  greatest have interaction with clients and staff in a brand new digital-first panorama. Whereas some changes have been profitable, clearly the standard of relationships and service has suffered in lots of companies.  

“Know-how itself isn’t the problem, however fairly the adoption of poor or inappropriate tech, which doubtless occurred as a result of companies had little time to arrange for lockdowns, social distancing and distant working. With some enterprise leaders feeling that too many applied sciences are in play, and staff lacking out on very important collaboration, enhancements need to be made.  

“Going ahead, applied sciences like AI might be instrumental to breaking dangerous habits realized all through the pandemic. As AI-powered platforms enable better scope for focused collaboration, extra personalised help and buyer interplay, companies ought to be capable to restore these damaged bonds to re-imagine a greater and extra linked office.” 

Third of UK businesses say quality of their product or service worsened during pandemic